FAQ

FREQUENTLY ASKED QUESTIONS

PAYMENT & DELIVERY
When will my order arrive?
Orders will be dispatched Monday- Friday (excluding official holidays). For orders in Belgium we strive for next day delivery. However, delivery may take up to 2 to 3 days, depending on our transporter. We will always endeavour to process and ship you order in the quickest time possible. If you need your order by a certain date, please do get in touch and we will do all we can to make sure you receive your order on time. Please contact webshop@cafecostume.com

How can I pay?
You can pay with Mastercard, Visa or Paypal.
Please keep in mind that orders are only shipped once the payment is received.

How much does shipping cost?
Within Belgium, we provide free shipping. For international deliveries, please contact us at info@cafecostume.com

Can I order from outside Belgium?
We ship worldwide. Please contact us for more info at webshop@cafecostume.com

When will my order arrive?
Your order will be shipped within 5 weekdays after your purchase, we strive for shipment in 48 hours after you place an order.

The item I try to purchase is out of stock, can I pre-order it?
You could always visit on of our shops; they stock most of our online items. You can fine our contact information here. For more information regarding our stock position you can always contact us as webshop@cafecostume.com

Return Policy 

We hope that you are as delighted with your Café Costume products as much as we are. The satisfaction of our customers is of paramount importance to us and we pride ourselves on excellent quality and service. If you are not satisfied with your purchase you can return it to us in its original, re-sellable condition for a refund or exchange.

We ask for unsuitable items to be returned within 14 working days. If you do need to return something you will need to pay for postage and we suggest you obtain proof of postage. The original receipt must be included with the return as any returns without the original receipt are unlikely to be accepted. 

Café Costume will only exchange an item subject to availability, if a different item is desired you must place this as a new order. Returns received after the 14 days time frame are accepted at the discretion of Café Costume.

Please send all returns to:

Café Costume Webshop
Dendermondestraat 44
2018 Antwerpen
B-Belgium

Please remember that the goods are your responsibility until they reach us. We are not able to issue refunds for goods that do not arrive or arrive damaged. Therefore, please ensure you package your return properly to prevent any damage to the items or boxes during transit. The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

Items can not be exchanged in our shops.